What's included
- 0–10 recommend score
- Reason for score
- What would improve it
- Follow-up permission
- Score analytics
Great for
- Relationship NPS
- Transactional NPS
- Post-support surveys
- Quarterly loyalty tracking
Frequently asked questions
Does it use the standard 0–10 NPS scale?
Yes — the template uses the 0–10 recommend question plus an open follow-up.
Can I track NPS over time?
Yes, run it on a schedule and compare results in analytics.
Is it free?
Yes, with generous free responses.
Designed to be answered
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