Free NPS survey template
The 0–10 question, on its own screen, exactly as it should be asked.
- 3 questions
- One question at a time
- Free, unlimited responses
Opens in your dashboard with the whole form in front of you. Nothing is created until you say so. Keep it, restyle it, or pick a different one.
Updated October 7, 2026
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What this NPS survey asks, and why
Net Promoter Score rests on one standard question: how likely are you to recommend us to a friend or colleague, on a 0 to 10 scale. This template asks it on its own screen, worded exactly as the method requires, so your score can be compared over time and against published benchmarks. Two optional follow-ups come next: the main reason for the score, and what would move it closer to a 10. The one-question-per-screen layout suits phones and links sent by email. Run it on a regular schedule, keep the wording unchanged between rounds, and read the comments from detractors first.
- Questions
- 3, 1 required
- Format
- One question at a time
- Theme
- Mono, or any of 26
- Cost
- Free, no response cap
The 3 questions it asks
In order, with their field types and why each one is there. Pick one to see its screen above. Edit, reorder or delete any of them once it's yours.
The standard 0–10 wording, left untouched. Reword it and your score is no longer comparable with anyone else's NPS.
Asked straight after the score, while the reason is still in mind. This is where the number becomes something you can act on.
Aimed at everyone, including promoters. A 9 explaining what would make it a 10 is often the clearest product brief you will get.
Built for these jobs, and easy to bend to yours
- Relationship NPS
- Transactional NPS
- Post-support surveys
- Quarterly loyalty tracking
Ways to adapt it
Employee NPS
Reword the question to 'recommend us as a place to work' for an internal eNPS, and run it anonymously alongside your engagement survey.
After a support case
Send it when a ticket closes and add a question about the agent, so service quality and loyalty can be read side by side.
Product NPS for one feature
Point the question at a single feature or plan to see which parts of the product drive recommendations and which hold them back.
How to get good answers from an NPS survey
- 1
Decide relationship or transactional first
Relationship NPS goes to everyone on a fixed rhythm and measures loyalty to the company. Transactional NPS follows one interaction. Mixing the two in one score makes both meaningless.
- 2
Calculate it the standard way
Promoters answer 9–10, passives 7–8 and detractors 0–6. NPS is the percentage of promoters minus the percentage of detractors, from −100 to +100.
- 3
Read the comments by group
Detractor comments point at what to fix; promoter comments tell your marketing what to say. Export the responses to CSV and sort by score to read each group's reasons together.
- 4
Watch the trend, not one result
A single NPS reading means little on its own. Run it on the same cadence each quarter and compare the movement against what changed in between.
After you publish
Where the responses go next
Follow up with detractors
On Pro, post each response to Slack, so someone sees a low score the same day and can reach out while it still matters.
Track the score monthly
Export to CSV on any plan, or on Pro send each answer to a Google Sheet where the score updates as responses come in.
Check who finishes
The completion rate shows how many people who opened the survey answered it. On a three-question form it should be high.
NPS Survey: common questions
Still deciding?
Rating, NPS, ranking and matrix questions, with completion analytics on every plan.
How is NPS calculated?
Take the percentage of people who answered 9 or 10 and subtract the percentage who answered 0 to 6. The result runs from −100 to +100; 7s and 8s count only towards the total.
What is a good NPS?
Anything above zero means more promoters than detractors. Benchmarks vary widely by industry, so the most useful comparison is your own score against last quarter's.
Why is each question on its own screen?
The 0–10 scale needs the whole width of a phone to be tapped accurately. One question per screen keeps the scale large and the survey quick.
How often should I run an NPS survey?
Quarterly for relationship NPS is typical. Asking the same people more often than that tends to annoy them and adds little new information.
Can I change the 0–10 question?
You can edit every word, but keeping the standard wording is what lets you compare your score with published benchmarks and with your own past results.
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