Free customer satisfaction (CSAT) survey template
Customer satisfaction measured one question at a time, without a wall of text.
- 3 questions
- One question at a time
- Free, unlimited responses
Opens in your dashboard with the whole form in front of you. Nothing is created until you say so. Keep it, restyle it, or pick a different one.
Updated October 7, 2026
- Q1
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What this customer satisfaction survey asks, and why
Customer satisfaction measured in three questions, one per screen. The first asks how satisfied the customer was, on a fixed scale you can track month to month. The second asks for the main reason, in their own words. The third measures effort: how easy it was to get what they needed, which often explains a low score better than the score itself. Only the first answer is required. Send it straight after a purchase, delivery or support case. The answer breakdown shows the share of satisfied customers on every plan, and the full responses export to CSV.
- Questions
- 3, 1 required
- Format
- One question at a time
- Theme
- Clinic, or any of 26
- Cost
- Free, no response cap
The 3 questions it asks
In order, with their field types and why each one is there. Pick one to see its screen above. Edit, reorder or delete any of them once it's yours.
Five labelled answers rather than numbers, so there is no doubt what each point means. CSAT is usually reported as the share choosing the top two.
The open follow-up that explains the rating. Kept optional so a satisfied customer can finish in one tap.
A Customer Effort question. How hard something was predicts whether people come back better than satisfaction alone does.
Built for these jobs, and easy to bend to yours
- Post-purchase CSAT
- Support ticket follow-up
- Onboarding check-ins
- Product satisfaction
Ways to adapt it
Support ticket follow-up
Embed the link in the closing email of each support conversation and add an optional question naming the agent who helped.
Star rating instead of labels
Swap the five labels for a five-star rating if your audience expects stars; the open follow-up works the same way.
Onboarding check-in
Ask how satisfied people are with getting started, a week after signup, and use the effort question to find the hardest setup step.
How to get good answers from a customer satisfaction survey
- 1
Tie each survey to one interaction
CSAT measures a specific moment: a delivery, a support case, an onboarding call. Send it straight after that moment, and say which one you are asking about.
- 2
Report the top-two share
The usual CSAT figure is the percentage choosing 'Very satisfied' or 'Satisfied'. It is easier to explain and track than an average of labels.
- 3
Act on the effort answers
When people say something was hard, look at the step itself. Effort problems are usually process fixes, cheaper than anything a satisfaction score points at.
- 4
Keep the labels fixed
Changing 'Satisfied' to 'Happy' between rounds breaks the comparison. Edit wording before you launch, then leave it alone.
After you publish
Where the responses go next
Spot unhappy customers early
On Pro, each response can post to a Slack channel, so a 'Very dissatisfied' is picked up the same day.
Report it weekly
The answer breakdown shows how many chose each label, which gives the top-two CSAT figure without a spreadsheet.
Keep the history
Export to CSV whenever you need it, or on Pro send responses to Google Sheets for a running record.
Customer Satisfaction Survey: common questions
Still deciding?
Rating, NPS, ranking and matrix questions, with completion analytics on every plan.
What is the difference between CSAT and NPS?
CSAT asks how satisfied someone was with one specific experience. NPS asks whether they would recommend you, which measures the overall relationship. Use CSAT after interactions and NPS on a regular cadence.
How is a CSAT score calculated?
Count the people who chose the top two answers, 'Very satisfied' and 'Satisfied', and divide by everyone who answered. The result is a percentage.
What is the effort question for?
It is a Customer Effort Score. People who found something hard are more likely to leave, even when they say they were satisfied, so it is an early warning.
Why one question per screen?
Satisfaction surveys are answered on phones, often from a notification. One large question per screen is quicker to answer there than a stacked page.
Can I send it automatically after a purchase?
Add the form's link to your order or support emails. Every response arrives in one dashboard, and on Pro can also flow into your other tools.
Related templates
- NPS SurveyThe 0–10 question, on its own screen, exactly as it should be asked.3 questions · One question at a time
- Product-Market Fit SurveyThe Sean Ellis test, which tells you whether you have product-market fit.6 questions · Multi-step
- User Onboarding SurveyCatch the people who got stuck in their first ten minutes.5 questions · Single page
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