Free IT request form template
Ask for a tool, hardware or access, with the approver named on the request.
- 8 questions
- Multi-step
- 2 conditional
- Free, unlimited responses
Opens in your dashboard with the whole form in front of you. Nothing is created until you say so. Keep it, restyle it, or pick a different one.
Updated October 7, 2026
- What you need
Step 1 of 2
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What this IT request form asks, and why
Two steps for requests to the IT team. The first asks for a name, a work email and what the person needs. A software or license request opens a question about which tool; a hardware request asks what kit and what it's for. The second step asks for the business reason, how soon it's needed and the approver's email. The form records who approves the request but doesn't send it to them, so pass requests on from the dashboard, or on Pro use a webhook or Zapier step to open a ticket in your help desk.
- Questions
- 8, 6 required, 2 conditional
- Format
- Multi-step
- Theme
- Tally, or any of 26
- Cost
- Free, no response cap
The 8 questions it asks
In order, with their field types and why each one is there. Pick one to see its screen above. Edit, reorder or delete any of them once it's yours.
Who needs the request.
Their work address, so IT can reply and match the request to their account.
The kind of request decides which follow-up appears: a tool name for software, a specification for hardware.
Shown only for software or license requests: the tool they need.
Shown for hardware: what kit, and what it is for, so IT can choose the right model.
The business reason, which most approvers want to see before signing off.
Urgency, from today to no rush, so requests can be worked in the right order.
Who approves the request. Captured on the form so IT knows who to ask.
2 questions are conditional. They only appear when an earlier answer calls for them, so most people answer 6, not 8.
Built for these jobs, and easy to bend to yours
- Software and license requests
- Hardware requests
- System access
- Onboarding provisioning
Ways to adapt it
Access removal
Add 'Remove access' to the request types for offboarding, with a date field for when it should end.
Approved software list
Replace the tool name text box with a dropdown of approved tools and a 'Something else' option.
With a cost center
Add a short-text question for the budget or cost center the purchase should be charged to.
How to get good answers from an IT request form
- 1
List your standard tools
If most requests are for the same handful of tools, change the follow-up to a dropdown of approved software. It speeds up both sides.
- 2
Ask for the reason every time
A one-line business reason helps approvers decide quickly and builds a record of why each license exists when renewals come round.
- 3
Set expectations on timing
Say in the ending message how long requests usually take, so people do not chase within the hour.
- 4
Review licenses each quarter
Use the request history to check which tools are still used. Licenses requested once and forgotten are a common cost.
After you publish
Where the responses go next
Create a ticket
On Pro, a signed webhook or a Zapier or Make step can create a ticket in your service desk from each request.
Tell IT immediately
On Pro, a webhook or Zapier step can open a ticket in your IT help desk for each request, so urgent ones are seen the same day.
Keep the history
Export the requests to CSV at any time to review who asked for what, and when.
IT Request Form: common questions
Still deciding?
Seven steps from an empty account to a published form.
Does the form send the request to the approver?
No. It records who approves it. On Pro, a webhook or Zapier step can create the approval in your help desk or HR system.
Why does the follow-up question change?
A tool name means nothing for a monitor request, and a hardware specification means nothing for a license. The request type decides which detail is useful.
Can I connect it to our service desk?
On Pro, a signed webhook or a Zapier or Make step can create a ticket in most service desk tools.
Can people save it and finish later?
Yes. It is a two-step form with a 'Save & continue later' button.
Is there a limit on requests?
No. Every plan, Free included, collects unlimited responses.
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